1) Provide a community House Rule pool of 'Community Fixes', similar to how gaming communities will create 'Community Patches' for video games.
2) Be consistent in our communications, whether they are at conferences, Mission Plays, or any engagements with any of the Freelancers or full time contributors.
1: We shouldn't have to do that, the system shouldn't be as deeply flawed as it is.
2: They don't care, otherwise 5e would have been well edited and we wouldn't be in this situation.
There is a point where the best thing is to recognize that unconditional love isn't loving something more, it is loving something in an unhealthy way.
While I have enormous attachment to SRun we should remember this is a commercial transaction, not a friendly relationship. While the people working on the line undoubtedly love the game, they are trying to make something to sell for money as the primary goal. That means that continuing to support them by consuming the product and trying to fix it ad-hoc after is the opposite of productive.
Like things have been bad for a long time and active choices were made to ignore that. People can talk about reddit being toxic all they want, but reddit IS currently the largest SR community. So while it is inarguable that many redditors have chosen to define their love of SR in part via a toxic 'I love to hate those guys' mindset with Catalyst, it is critical to internalize that this is currently the majority opinion of the line. I have seen the numbers for the facebook group, the official forms, and reddit. Reddit is 10 times larger than anywhere else in terms of unique users.
The refusal to recognize this fact, to hide away from the truth of where SR is as a game and where Cata is as a company, is why we are where we are now. You may not LIKE the fact that toxic users have become your core users. But pretending that there hasn't already been a massive amount of feedback on how unhappy people are with the direction of the game and very SPECIFIC feedback on what issues people see as the core issues that are making people unhappy.
Which was NOT over-complexity, which we can see from the video isn't even solved by 6e. 6e trying to simplify was a response to a new social trend caused by freaking Stranger Things of all things, where RPGs are now really 'in' and thus you want to make your game really accessible to cater to people who are RPG curious and were pushed over the edge by how genuinely stranger things captures the joy of RPGs. Its fine if YOU wanted the game to be simpler, and I think a simpler edition of SR as a core edition could work fine even among hardcore fans, but the core issues that the userbase cared about: Product quality, editing, role balance, and thematic issues, were not at all pushed as a priority for this edition.
There have been entire books written online about what could be done to fix SR. To make the game better and more in line with what people want. Lets not pretend that Cata just needs fan based direction to help the game recover, that has been an ongoing thing, that has been pretty overtly ongoing after Howling Shadows, which yes was a really toxic backlash that was not healthy and not productive, but should have been a HUGE red flag that there was a major disconnect between top end decision makers and what the fans actually wanted.