I feel your pain ShadowJack.
My fiance and I ordered Run Faster LE and Data Trails LE a couple weeks ago. Instead of sending the books to my specified address as I requested they sent them to my parents house. We have been having a lot of rain lately and my parents are out of town on vacation. So while the books going to the wrong place would be mostly an inconvenience, the rain took care of Run Faster LE since, surprise, nobody was there to receive it. I sent out an e-mail and so far have had no such luck. Most of a week later Data Trails arrived, again to the wrong address, and this time we open up the box to find a standard copy of the game, not the LE we paid for. Another e-mail has been sent and at this time still no reply.
Good times.
I ordered from them directly in order to avoid price hikes from gaming stores and so I could get the LE copies which I love.
Bright side... My search for another way to contact them has lead me here.