I am having the same issue. I told them upfront that I bought mine through a Con booth. The first 1/4 of the damned book has fallen out. I have heard noting at all. I would really like to have, at least, heard that they cold not help me due to the the third party sale. Very poor customer service. Also, this issue is clearly not that rare. There are many people who have viewed this and a good number that have said they are having similar problems. Some of these folks had the Super Phat Mayan Edition fall to tatters. An official statement would be nice...