hey guys, im here because in this forum is where i found the info to get in touch with catalyst for my faulty book and just today Randall, the guy whose email is in the webpage answer me, so in case anyone in catalyst is reading, thanks guys! and for the other users who havent heard from them, in my experience the answer came after 2 weeks, but it sure did, so hang in there, and i can assure you, the people in charge is cool,understands the problem and are eager to help.
in my case i put in the mail photos of the book and a copy of the receip, so you all should do the same in case you havent