Catalyst Game Labs > Catalyst's Shadowrun Products

BattleCorps Customer Service

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AJCarrington:
As part of the changes being implemented to improve customer service, the contact information for BattleCorps has been updated:

customerservice@catalystgamelabs.com

Please use this email address for any service-related issues (old or new) going forward. As always, if you're running into issues, feel free to drop me a PM and I'll try to run them up the chain.

Fizzygoo:
Thanks, just saw this post. Email sent to that address regarding my orders.

Fizzygoo:
Details of my missing orders purchased from Battlecorps (order numbers not included, all pdf versions have been received) and the contact history.

The orders

May 27, 1 x Shadowrun: Data Trails (Bundle E), $134.63
May 31, 1 x Shadowrun: London Falling (Book & PDF Combo) and 1 x Shadowrun: Battle of Manhattan (Book & PDF Combo), $59.25
June 10, 1 x Shadowrun: Bloody Business (Book & PDF Combo), $75.98
June 29, 1 x Shadowrun: Chrome Flesh (Bundle E), $139.26

The May 27th order had the following note posted to it:

--- Quote ---Your order has been received, however any item ordered between May 18th and June 1st will not be processed until our shippers return to work following their move to a bigger warehouse. I understand this information is posted on our website.

Processing will begin on June 2nd, 2015. Your items should complete processing at that time and ship accordingly within the days following June 2nd.

Best regards

Dawn

--- End quote ---

The Contact Attempts


September 15: Emailed customerservice.catalyst@gmail.com with order details, no reply as of this post.
September 24: Emailed customerservice.catalyst@gmail.com with order details, no reply as of this post.
September 29: Emailed customerservice.catalyst@gmail.com with order details, no reply as of this post.
October 13: Emailed customerservice.catalyst@gmail.com with order details, no reply as of this post.
October 19: Emailed customerservice.catalyst@gmail.com with order details, no reply as of this post.
October 21: Emailed customerservice.catalyst@gmail.com with order details, no reply as of this post.
October 28: Emailed customerservice.catalyst@gmail.com with order details, no reply as of this post.
October 29: Emailed customerservice.catalyst@gmail.com with order details, no reply as of this post.

November 2: PM'd AJCarrington with order details, replied on Nov-3, "Thanks [Fizzygoo]...I have sent this along. Will let you know when I get any feedback."

November 9: PM'd Shadowrun Facebook page with inquiry, replied that day, "I will reach out to them. Can you send information on the relevant order to [Jason Hardy's email]?"

November 9: Emailed Jason Hardy with order details, replied that day, "Thanks for the info, and I'm very sorry about the wait you have experienced. You definitely should have those books. I will get you information as soon as I can."
November 10: Replied to Jason Hardy "Awesome, thank you."
December 2: Emailed Jason Hardy inquiring about order update, no answer.
December 17: Emailed Jason Hardy inquiring about order update, no answer.

December 22: Emailed customerservice@catalystgamelabs.com with order details, no reply as of this post. Posted to this forum.

December 29: Posted missing orders and history of order contact attempts here.
Edit: December 29: Emailed this forum post to Jason Hardy and customerservice@catalystgamelabs.com

Fizzygoo:
Update:

December 29: PMs from AJCarrington confirming that others have been notified of the missing orders.
January 5: As of this post, no contact or reply from customerservice@catalystgamelabs.com .

adzling:
How does something like this even happen?
It boggles the mind....

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