Over the past month I've contacted customer service and CGL through a variety of methods, including this forum, directly on Twitter, and through several different email addresses.
I've yet to be given a single reply.
I pre-ordered the Shadowrun: Anarchy combo (book and PDF) on the old store back in October and was made aware of the book street date of 11-30. I waited patiently for shipping notifications or the book to show up at my door in the hopes that it would arrive before the holidays for some family gaming. No dice.
Instead, I've been ignored every time I've tried to reach out. I've been patient, I've been polite. I just want a response and some acknowledgement.
I still greatly anticipate and can't wait for the book, despite a textbook example of bad customer service. I have no idea what's going on behind the scenes, and would be much more understanding if CGL had just communicated with me at some point. I shouldn't have to try and hunt down information for what's going on all over the internet.