[Sandman2050]

WotC employs less than 1000 employees according to their Linkedin webpage https://www.linkedin.com/company/wizards-of-the-coast, Hasbro only has 6000 employees worldwide (40 different countries). Your numbers are way off. WotC is a subsidiary not a division of Hasbro. This means they are a distinct legal entity responsible for their own customer service. Hasbro does not figure into this at all.
Catalyst doesn't move as much product as WotC  thus they have fewer employees. A simple acknowledgement of my multiple emails about a defective product would have helped. To totally ignore this problem is wrong and unbecoming.
I'm not as complacent as you Reaver. I will be persistent. I don't expect them to change overnight but , as I read these forums, they had better change soon.

[I_AM_ZHOUL!!!]

I am so used to this from literally every rpg hardcover, from WoTC's D&D to FFG's Dark Heresy, that I regularly use old Elmers glue down the spine when is separates. Years of heavy hardback and heavy use means you learn to keep up with that particular problem early.

Yep... my FFG Black Crusade book fell apart the very first night I got it. Their bindings are the worst!!! Show up to thee game with my 3 hour old book and it just fell apart... my friends I had just started gaming with had all had problems with previous games books too.

[Sandman2050]

Still no contact from Catalyst. What a joke!

[PiXeL01]

Catalyst is closed at the moment because of Cons. Don't expect zany response before they have been concluded

[Sandman2050]

No they are not. Let's not make up excuses for them.

[AJCarrington]

To clarify, the CGL staff is back from GenCon. That being said, still working to get a response on this.

[Sandman2050]

Just got contacted by bills_randall@comcast.net about my book binding fiasco. Problem has been resolved thankfully. Thanks for helping out AJCarrington.

[AJCarrington]

VERY happy to hear that...

[Shonuff]

So I've been emailing Randall off and on since last July, which were generally ignored - unless I posted on Facebook, which got an "email your problem" that would then be ignored.

I really dislike posting pictures and negative comments publicly, but I also disliked spending $100 on a book that instantly fell apart and then being completely ignored.

Any suggestions?

[AJCarrington]

If you drop me the details in a PM, I'll be happy to see what I can do. Question...July 2015 or 2014?

[Shonuff]

And I email and get a reply on Facebook a month ago saying it'll be taken care of, and that's it. Is it being taken care of? Is it not? Do I need to post on Facebook again? Randall has said he's not customer service, but who is? And do they answer email?

[AJCarrington]

There are some back-end changes currently in process (including new personnel) to try and address some of these issues. I passed along the info you sent me, but haven't heard anything back. If you got a response via FB, I'd suggest that would be the best method to follow up again. I will ping again along my channels to see if there are any updates.

[Shonuff]

Ok, thanks for the heads up!0