yep, it's a legitimate concern to be upset when a product doesn't provide what you want or expect ... and yes the product line ... while improving slowly ... has had it's issues
it is another thing entirely to drop the f-bomb and call people morons in a public forum ... especially when it can be fixed with about 5 minutes of research and a decision by the GM, and yes I know CGL could have put forth the same effort and included it in the first place. However, considering how developing and maintaining a game line like Shadowrun works and how little return on investment there is from a company point of view, I for one am extremely happy we are still able to get new material at all.
First of all:
The production line didn't have had issues, it still has and while yes, it did improve, it's still not on an acceptable level.
"You can fix it yourself (by doing research in old books)" is about the worst response from anyone with as much as a tiny little connection to CGL.
It's factually true of course, but do you know why CGL (and Pegasus) get my Money?
Because I don't want to spend the time to tinker something up with old materials and my own work.
Now do tell me: If I still need to spend time and money (the old sourcebooks aren't free) after paying for a product to make it usable, why should I bother with it in the first hand?
It's really one of these wonderful cases of non-entitlement.
While I am not entitled to any additional customer service after buying the book, you aren't entitled to expect any purchases from unhappy customers.
And your (companies) current quality of production and customer communications from above aren't really bound to create satisfied customers.